Calm Backpack

Shipping policy

Thank you for visiting and shopping at MyShoppingDeal.com. The following are the terms and conditions that formulate our Shipping Policy.

Shipment Processing Time

We offer Free Ground Shipping on all orders.

We ship directly from multiple warehouses as soon as the order is processed.

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping & Delivery Estimates

All delivery dates are estimates and actual delivery times may vary or be subject to change.

Estimated delivery time 2 - 8 business days.

Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control).

Shipment Confirmation & Order tracking

A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.

Damages

If you receive damaged merchandise, please take a picture and email us the picture at info@myshoppingdeal.com right away. We will only replace damaged goods within 48 hours of receiving your order.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Home Décor items have 14-day return window. Clearance, Last Chance, and Final Sale items are not eligible for returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@myshoppingdeal.com or using our Contact Us page or login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@myshoppingdeal.com or using our Contact Us page.

Damages and Issues With Your Product

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges / Replacements

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.